ORIGINAL ARTICLE BY PROFESSIONAL SERVICES BD
Learn 12 additional performance indicators to track the success of your law firm.
What gets measured gets improved. Many professional services firms fail to measure critical performance indicators for their business, clients, and staff, and are therefore failing to track the behaviours and strategies which correlate with future financial and strategic success.
It’s common for firms to focus only on individual billable hours as a success measure. While on the surface this seems to make commercial sense, it actually drives attitudes and behaviours that are detrimental to the firm’s future success.